Refund policy

Refund & Return Policy

At Delulu Land, we’re committed to giving you a smooth, transparent, and fair shopping experience. Please read this policy carefully before placing your order, as it outlines all return, refund, and exchange conditions.

1. Return Request Window

All return or exchange requests must be raised within 24 hours of delivery on our mail id support@delululand.co.in

Requests submitted after this period will not be accepted under any circumstances.

To initiate a request, please email us with:

  • Order ID
  • Clear reason for return
  • Unboxing video (mandatory)

Unboxing Video Guidelines (Strictly Required):

  • Must be continuous and unedited
  • Must clearly show the sealed package being opened
  • Product must be clearly visible

No unboxing video = No return/exchange.
This policy is strictly enforced to prevent misuse and false claims.

2. Refund Method (Store Credit Only)

We do not offer monetary refunds.

Approved returns will be issued as a store credit (gift coupon).

  • Valid for an unlimited time period
  • Can be used only once
  • Cannot be combined with other offers

3. Reverse Shipping Charges

A ₹180 reverse shipping fee will be deducted from the total store credit issued.

4. Damaged Product Claims

We follow strict quality checks, but in rare cases, damage may occur during transit.

To be eligible for a return due to damage, you must provide:

  • A clear, uncut, and unedited 360° unboxing video showing:
    • Sealed parcel
    • Intact packaging and labels
    • Product condition upon opening

Returns without proper video proof will not be accepted.

5. Cancellation Policy

Once an order is placed, it cannot be cancelled.

This is due to immediate processing and non-refundable payment gateway charges.

Order Updates (Address/Phone):
You may request changes within 5 hours of placing the order by emailing:

  • Order ID
  • Updated address
  • Updated phone number

Once the order is dispatched, no changes can be made.

6. Undeliverable Shipments

If delivery fails due to courier or logistics issues:

  • We will attempt re-shipment via an alternate courier
  • Refunds are only applicable if the order is not delivered within 30 days of the original delivery attempt

Delays within this period will not qualify for refunds, and the order will be re-shipped.

Additional Notes

  • Please remain available for reverse pick-up and respond to courier calls
  • Missed pick-ups may delay the return process and require re-initiation
  • Some pin codes may not support reverse pick-up; in such cases, customers may be asked to ship the product via an alternate courier